Supporting Our Clients – The Right Way

At Carron PA Support, we believe that providing support for Deaf clients is a position of trust and responsibility. Every interaction should promote equality, confidence, and independence — never be used as a space for personal learning or practice.

We all grow and develop our skills through experience, but the focus in professional support roles must always remain on the client’s needs first.

Promoting Professional Standards

Good practice means creating an environment where Deaf clients can access services, education, and community life without barriers. It also means ensuring that staff understand the clear boundaries of their role and the importance of working alongside qualified British Sign Language (BSL) interpreters when needed.

At Carron PA Support, we actively encourage high standards of professionalism and collaboration, and so we share this guidance to help others working in similar roles reflect on their own practice.

The Role of a PA Support Worker

A PA Support Worker plays a vital part in enabling access.

The role involves:

• Providing confidence, guidance, and support.

• Removing barriers in medical, professional environments, education, training, or the workplace.

• Empowering Deaf clients to participate fully in their lives and communities.

However, the role should not be used to practise or improve BSL skills, or to focus on personal development during client time. The client’s experience must always come first.

Understanding Role Boundaries

A PA Support Worker is not a British Sign Language Interpreter.

During appointments or meetings, the PA’s role is to:

• Offer emotional and practical support.

• Help the client follow and take part in discussions.

• Step in gently when extra clarification is needed.

All formal meetings and appointments should include a qualified BSL Interpreter to ensure clear and accurate communication.

Developing Skills the Right Way

We encourage ongoing learning and improvement — just in the right spaces.

Examples include:

✔️ Attending Deaf-led training and workshops

✔️ Taking part in Deaf community events

✔️ Volunteering with Deaf organisations

✔️ Watching Deaf-led media such as BSL Zone

✔️ Seeking mentoring and feedback from professionals

These are positive ways to build confidence and maintain high standards of communication.

Working Together for Better Access

By working collaboratively and maintaining clear professional boundaries, we can ensure that every Deaf client receives the support, respect, and independence they deserve.

Carron PA Support is proud to share these values with others in the community, and to champion best practice across all areas of Deaf support.

– Carron PA Support Management Team