One-Off Advocacy & Practical Support
Sometimes you don't need regular support – you just need someone to help.
At Carron PA Support, we understand that sometimes something comes up and you need a little extra help to work out what to do next.
You may have received a letter you don't understand, need help completing a form, have an important appointment coming up, or simply need someone who understands Deaf people's communication needs to help you navigate a situation.
Our One-Off Advocacy & Practical Support service provides flexible, professional support when you need it.
What can we help with?
We can provide one-off support with a wide range of everyday issues, including:
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Understanding letters, forms and correspondence
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Benefits and other official paperwork
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Understanding information from organisations and services
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Completing online forms and applications
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Contacting organisations and services
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Preparing for appointments
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Advocacy and helping you communicate your needs
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Understanding what your options are
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Signposting you to the right service or organisation
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Practical help with everyday tasks
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Other one-off issues where you need some support to work out what to do next
Every situation is different. If you are not sure whether we can help, please get in touch and we can discuss what you need.
Why choose Carron PA Support?
We understand that accessing services can sometimes be difficult for Deaf people.
Our Deaf-led team has a strong understanding of BSL, Deaf culture and the barriers Deaf people can experience when accessing mainstream services.
We aim to provide support that is:
Accessible
Communication is adapted to your needs, including BSL.
Confidential
We understand the importance of having a private and safe space to discuss personal matters.
Person-centred
We listen to what you need and work with you to identify the best way forward.
Professional
Our support is provided with respect, dignity and an understanding of the needs of Deaf people.
One-off support when you need it
This service is designed for people who may not need regular support but need help with a particular issue.
For example, you might need one appointment to:
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go through an important letter;
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understand some paperwork;
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complete a form;
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prepare for an appointment;
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contact an organisation; or
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work out what support you may need next.
If it becomes clear that you need more ongoing support, we can discuss your options with you.
How does it work?
1. Get in touch
Contact us by email or Text/WhatsApp to tell us briefly what you need help with.
2. We discuss your needs
We will talk with you about what support you need and whether this service is suitable.
3. Arrange a time
We will arrange a suitable time for your session.
4. Get the support you need
We will work with you to help you understand the situation, identify your options and take the next steps.
Fees
One-off advocacy and practical support is charged in hourly blocks.
A minimum charge of one hour applies.
If you need more involved support, such as accompanying you to an appointment or providing ongoing support, a different service and rate may apply. We will discuss this with you before any additional support is arranged.
Important information
This service provides practical support, advocacy, information and signposting. It is not a replacement for specialist legal, financial, medical or other professional advice.
Where your situation requires specialist advice, we can help you identify an appropriate service or organisation.
Need some help?
You don't have to have a long-term support package to ask for help.
If something has come up and you need a Deaf-aware, BSL-friendly person to help you work through it, please get in touch.
BSL-friendly • Confidential • Professional • Person-centred